After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
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The base rate is 2 zł per square metre with a minimum order of 200 zł. The final figure depends on the area, the layout and how often we come — and the layout matters more than most people expect.
In an open-plan office there are no thresholds and no doors, so vacuuming is quicker, but dust spreads evenly across the whole floor, equipment and window sills included. There is no room that can be skipped on a shortened visit: it is one space, either done or not.
Floors throughout, desks and free surfaces, glass partitions and doors, kitchen area and staff room, the whole of the toilets with disinfection, bins emptied and relined, reception and the entrance zone. Touch surfaces — handles, switches, the reception counter — are done first and separately.
In an office with a kitchen area this is the critical point: microwave, sink, worktop and a bin with food waste in it. In an open space a single skipped evening carries the smell across the whole floor, so the kitchen area is done every day regardless of how sparse the schedule is for the rest.
Fitted carpet in a new office covers the whole floor. Daily vacuuming lifts the surface but not what has been trodden into the pile over six months — extraction cleaning at 10 zł per square metre once every six months, best on a Friday evening. Windows are 40 zł a sash and office chairs 20 zł each.
All the visits in a month go onto one invoice with a list of dates. The discount is 10% for two visits a month and 15% for a weekly or more frequent schedule. We work after your team's hours or before them, with access through building security or key collection at 30 zł.