After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
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The order is placed through the form on the site. You choose the number of rooms, tick any extras, pick a date and see the full amount before you confirm. Nothing is added afterwards — the figure in the form is the figure on the receipt.
An order placed before midday often finds a slot on the same day. In the afternoon the next free window is usually the following morning. Fridays and Saturdays fill first, so if you need a particular time it is worth booking a day ahead. We work Monday to Saturday, eight in the morning to six in the evening.
One room 184,90 zł, two rooms 229,90 zł, three rooms 274,90 zł, minimum order 135 zł. If you only want part of the flat done, it is priced by room: a room 45 zł, a bathroom 45 zł, a hallway 35 zł. An extra hour on site is 50 zł.
After the work is finished, by cash or card. We do not take deposits or advance payments. Companies and anyone who prefers a single transfer can have all the visits in a month collected into one invoice.
Clearing floors and worktops. It is the only thing that genuinely shortens the job: the cleaner will not decide where your clothes or papers belong, only work around them. An hour spent tidying beforehand turns into a real hour spent on the dirt.
Key collection is 30 zł and the return afterwards another 30 zł. A code lock is simpler still — you give the code to the manager once. Either way the cleaner sends photographs of the rooms when the work is done.
You can move or cancel a booking yourself, in the client panel or through the link in the confirmation text message. There is no cancellation fee and no notice period, including on a regular schedule.